FAQ

Frequently Asked Questions (FAQ)

1. Do you accept returns or exchanges?

• We do not accept returns.
• We only accept exchanges within 7 days of delivery for a different size or item.
• You must provide clear photos of the item when requesting an exchange.
• Please note: purses, bags, belts, and other non-sized accessories are final sale and cannot be exchanged.

2. What if my item arrives damaged?

• If an item was damaged during shipping, this is the responsibility of the shipping carrier, not us. We do not handle claims for shipping-related damages.

3. How long does shipping take?

• Shipping typically takes 7–14 business days within the United States.
• Once your order has shipped, you will receive a tracking number by email so you can follow your package until delivery.
• At this time, we do not offer international shipping.

4. How can I contact customer support?

• You can reach us directly at aurevelleshop@gmail.com. Our team will be happy to assist you with any questions regarding your order